How a Call to This Line Works

Six things to have in hand

Street address and town. The wet rooms. The flooring in them. Whether water is still arriving. A few photos from the doorway. For a rental, the landlord's or manager's name.

The voice on the other end

A local water damage contractor that covers the caller's town. The business at 907 S Park St, Carrollton runs the number and this website. The contractor is an independent business that does the restoration work and sets its own prices and arrival times.

What the contractor tends to ask

What is wet and for how long, whether the source is shut off, whether anything electrical sits in the water, and what the photos show. A caller who has an insurance claim in mind can say so. The state insurance commissioner's office wants the damage photographed or filmed before any temporary repair is made.

Georgia Office of Commissioner of Insurance and Safety Fire, Insurance claim tips

What the line leaves unsaid

This site quotes no prices, sets no arrival times and promises nothing about insurance. It is not an emergency line. Sparks, a gas smell, a sagging ceiling or sewage near wiring are matters for 911 or the utility, as the safety lines on each job page say.

Tenants, owners and managers

In a rental, the lease and the building's owner usually settle who hires and pays for the work, so that conversation tends to come first. A tenant who wants to describe the damage can still dial the number, and the contractor can explain what a visit would look at.